AITA for writing blunt email to an airline employee for giving out my travel details to my grandmother?

In the quiet hum of an airport terminal, a student’s private travel plans unravel over a casual lunch. The OP, a private 30-year-old navigating sensitive health concerns, books a flight home, only to discover an airline employee—married to a distant relative—spilled her itinerary to her grandmother. Furious at the breach, she fires off a blunt email, demanding accountability, but the employee’s dismissive reply flips the script, leaving her stunned.

The fallout crackles with tension as family ties and professional ethics collide. Was the OP’s email a justified stand for privacy, or an overreach that stirred unnecessary drama? This tale of crossed boundaries and bold confrontations invites readers to dive into the murky waters of personal data and workplace responsibility, wondering where loyalty ends and professionalism begins.

‘AITA for writing blunt email to an airline employee for giving out my travel details to my grandmother?’

Last week I (30f) made a travel booking to go back to my home country (I'm a student). Today, I found out that one of the airline employees who handled my booking told my grandmother over lunch (they happen to be good friends and the employee is married to a distant relative of mine).

Due to the nature of my travel (health concerns - not COVID), I have yet to inform my extended family as I am feeling a bit o**rwhelmed and need some time to compose myself and inform my extended family. I didn't think that airline employees were allowed to give out personal information of their passengers, even if it is to family members.

Anyways, I was pretty upset about it (I'm a private kinda person and also that the reason I am going home is a bit of sensitive topic for me atm) and emailed said employee to let her know that I was extremely disappointed that she told my grandmother about my upcoming travel back home (without my consent).

To make it worse, this was not even the first time she has told my grandmother of my travels as I said as such in my email. I pointed out clearly that I did not wish for any future travel details to be made known to other people including family members without my consent and that I hoped that she would assure me that the airline took its privacy policy seriously and that this would not happen again.

(I cannot book with other airlines in the future because this is the only airline that travels to my home country). The employee has since replied and basically said 'sorry, but we are family and I thought it was okay to discuss your travels with family.

Anyways, I have worked for a long time at this company and must have gotten complacent. But I stunned you have reached this level and I am extremely disappointed in you'. I really don't understand why the employee is feeling disappointed in ME when THEY are the ones that breached their privacy policy and gave out my travel details.

Their response has made me question whether I overreacted/was being a Karen etc. or if my email was justified. So reddit, AITA for emailing the employee that I didn't like her giving out my travel info?

The OP’s email, though sharp, was a valid response to a serious privacy violation. The airline employee’s disclosure of travel details, even to a family friend, breaches standard data protection protocols. According to Forbes, airlines are bound by strict privacy policies, often aligned with laws like GDPR in the EU, which can impose fines up to €20 million for such breaches. The employee’s casual attitude suggests a dangerous disregard for these rules.

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The employee’s retort, expressing disappointment in the OP, deflects accountability. Dr. Daniel Solove, a privacy law expert, notes, “Unauthorized disclosure of personal data erodes trust and can cause emotional harm” (Georgetown Law). The OP’s health-related travel made this breach particularly invasive, amplifying her distress as a private person.

This incident reflects broader issues in data privacy. A 2023 IATA report found 47% of airline passengers worry about data security, yet employee training often lags. The employee’s familial connection doesn’t excuse her actions; it complicates them, blurring professional and personal lines.

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For resolution, the OP should escalate the issue to the airline’s customer service or data protection officer, referencing policies like those on IATA’s privacy guidelines. Her email was a reasonable first step, but forwarding the employee’s response to management could ensure accountability. This case encourages readers to advocate for their privacy rights with confidence.

Let’s dive into the reactions from Reddit:

Reddit dove into this privacy saga with fiery takes and a dash of outrage. Here’s the unfiltered scoop from the crowd:

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thatoneredditorbitch − Nta - report them to someone higher up. This isn’t okay at all , it doesn’t matter if you are family or not .

comfymistake − NTA. I think you should report her. She doesn’t understand the line between her job and her personal life and probably broke the law in the meantime

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Kissed_By_Fire_X − NTA. F**k no. What she’s doing is illegal in a lot of countries. If you are in the EU, it is a direct violation of GDPR - the company could be fined thousands, SHE could be fined thousands & end up with a criminal record.

This is an extremely serious breech of policy, add in the fact that she’s got the gall to accuse you of being in the wrong when you called her out.... just oof! Call a customer service line or head office, make a formal complaint against her & forward them the email trail.. What an entitled madam! (I want to say something much stronger but.. you know... rules & stuff). Go NUCLEAR.

To be honest, it’s beyond making sure she doesn’t do it to you again, it’s the fact that she has such blatant disregard for her employers data protection policies & the law. Who else is she doing to?. Edit: Thank you for the gold!!!

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[Reddit User] − NTA. I’d sue them. Because I don’t know to how many people they’ve done this

Birdhoarder7288 − Nta, report the employee. You have a response saying that isn’t a big deal, she’s probably blabbing her big mouth to others about stuff she shouldn’t be either.

UnusualOfficeAnt − NTA - she is not allowed to due that even if she is *'married to a distant relative'*.. Report her to the company since this isn't the first time and won't be the last.

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augustsippedaway − Um since when do airline employees give out their email addresses?

[Reddit User] − NTA. You might have said, 'Could you please stop telling my grandmother about my travel plans? I need time to prepare myself when I arrive before I can see family members.' But instead, you said something like, 'I thought your airline had a strict policy about not disclosing the travel plans of your passengers to third parties.'

It sounds like she construed your email (addressing her as a professional with your airline, instead of as a family friend) as a veiled threat that you would call her employers if she continued to disclose your confidential information without her permission.

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Even if that were your intention, you would still not be in the wrong.. She should also realize, you could have gone directly to her employers, instead of communicating with her first.. She's embarrassed to have been caught in a mistake and she's trying to make you seem the unreasonable one.

ashtigerrr − NTA. this is incredibly unprofessional behaviour. she shouldn’t be giving your flight information to anyone. maybe take this to r/legaladvice and see if you can take it further.

jjules720 − NTA...not only would I report her to her employer but I would make sure I give them her response to you. It proves she knew what she was doing was wrong and honestly based on her response I don't think she is going to stop. She will just tell your grandmother not to let you know when she does.

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Redditors rally behind the OP, slamming the employee’s breach as “illegal” and urging a formal complaint. Some suspect the employee’s pattern of disclosures, while others question her professionalism. But do these hot takes capture the full picture, or just fuel the fire? This clash has sparked a lively debate about privacy and accountability.

The OP’s blunt email was a bold stand against a flagrant privacy violation, exposing the shaky line between family ties and professional duty. The employee’s deflection only deepens the betrayal, leaving us to ponder: how far should you go to protect your personal boundaries? Readers, what would you do if your private plans were leaked? Share your thoughts and let’s keep this conversation flying high.

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