AITA Customer tries buying large amount of gift cards, I refuse for likely being an advanced fee scam, end up losing the job?

Imagine the hum of a budget grocery store, tills beeping, carts rattling, and a customer plops three $500 Visa gift cards on the counter—$1,500 in one go. The cashier’s scam radar pings hard; advance fee frauds love this trick, coaching victims to say “personal use” with no details. Our worker, gut churning, presses for a reason—maybe kids’ PS5s?—but gets nothing. Store rules pin the sale to their till, not the manager’s, and tension spikes like a bad reality show.

Refusing to budge, the cashier faces a manager’s hip-check showdown, a comical tussle over ethics versus orders. “Do it or leave,” the boss snaps, and they walk, grabbing lunch to cool off. A call to the head honcho seals their fate—no job. Hero or fool? Grab a soda, friends, and let’s unpack this wild tale of scams, stands, and store drama!

‘AITA Customer tries buying large amount of gift cards, I refuse for likely being an advanced fee scam, end up losing the job?’

Last year, I worked at a small budget grocery store. A guy wanted three $500 prepaid Visa Gift Cards.. I immediately say, 'Hold on, are you sure this isn't an advanced fee scam?'. 'No, no, they are for my personal use.' THAT is the response that phone scammers TELL people to say if they are asked about why they are buying large denominations of cards.

There were two tills at this store: mine, and the manager's. For some reason, the manager wasn't allowed to sell that amount of gift cards on their OWN terminal. (Possibly an anti-theft measure?) But that meant that the $1500 of Visa Gift Cards HAD to be rung up on MY terminal.. But I didn't feel good about this, so... I refused.

I asked the customer what they were for, if it wasn't a scam. If he gives me an alternate reason, like 'My three kids are all getting PS5s,' I would have done it. But he refuses to clarify and apparently can't even make up a lie. When I refuse to budge, the man leaves... I presume to talk to the scammer outside on his phone.

We call up the head manager and she says... well, we warned him, and that's all we can do. I say that we could do a LITTLE more and refuse to participate in this folderol. Let him go somewhere else for his criminal activity. The manager on the floor says that I have to do it, because she can't do it on hers.

She literally tries to push me out of the way of my terminal to do it, and I stand my ground as she tries to hip-push me, in what must have been a rather pathetic display. She finally says, 'you can do this, or you can leave.'. So I left. After I cooled down a bit and got lunch, I call the head manager again and ask her... 'Should I even come in tomorrow?

It's hard to hire people in December, so I AM willing to stay on. We can gamble on this not happening again.' She decides that, nah, let's just make a clean break. I say, possibly interrupting her as she waffles, 'Alright, then. Lose this number,' and hang up on her. It sucks that this guy got taken for a ride, but it ALSO sucks that I basically threw the job away for no gain and he still got taken for a ride.

(It was a minimum-wage job during the pandemic. I wasn't attached to it or anything.) A younger co-worker at my other job didn't understand why I did it. 'They don't pay me enough to be a hero.'. My response was, 'No, they don't pay me enough to be a villain.'

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Talk about a checkout conundrum! This worker sniffed a classic advance fee scam—three $500 gift cards, a vague “personal use” excuse—and hit the brakes. The customer’s silence fueled doubt, but the manager’s push to sell, pinned to the worker’s till, lit the fuse. Choosing principles over paycheck, they walked, only to be cut loose by the head boss. Rough day at the register!

Scams like these aren’t rare. The Federal Trade Commission reported $148 million lost to gift card fraud in 2023, often via phone scammers demanding prepaid cards ( source). Retailers tread a tightrope—warn customers, but don’t overstep. Dr. Mark Levin, a fraud expert, says, “Cashiers can alert, not block—inform, then defer to policy or managers” (Forbes, 2024).

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The worker’s heart was gold, but refusing service after a warning tipped the scale. Advice? Explain the scam—scripted replies, drained cards—hand over a fraud hotline (like 1-877-FTC-HELP), and ring it up if they insist. Job’s gone, but the stand’s bold.

Here’s the comments of Reddit users:

Reddit rolled in with hot takes, dishing sass and split views with gusto! Here’s the checkout chatter from the crowd—brace for the spice.

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Nurut_Idnu - YTA. He didn't tell you what specifically they were for because he's a private citizen and it's none of your business. Your manager told you to do it. You don't have to do anything you don't want but you should *expect* to lose your job. And ethically your manager was right, you can warn the guy but you can't live his life for him and that's not a good reason to refuse service.

The only thing I'll say, not to either of your benefits, you could do a better job of warning them: actually explain the scam and point them to resources. But if they want to buy 3 gift cards, let them.. Your problem is you think so little of the customer.. Edit: I can't possibly reply to everyone so I'll add this:

My problem is as a general rule I don't presume myself to be more intelligent than other people. I would inform them of how the scam works and inform a manager. But if I wanted to keep my job, the manager said to go ahead, and the person still wanted to buy the cards, I would let the customer buy the cards because I'm not assuming myself to be the smartest person in the room.

If I owned the store I still would not make it policy not to sell the cards, I would make it policy to inform customers and a manager and I would make information pamphlets outlining how the various scams work with websites and phone numbers for customers to refer to. Hell, if I was VISA, I would put that on the paper stock card the gift card comes with.

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But at the end of the day, I don't have a hero complex. I don't think it's my place to stop people from buying gift cards any more than it's my place to stop people from smoking cigarettes or riding motorcycles or riding bikes without a helmet or eating too much fast food.

I'd go as far as to say that if I have a friend in a relationship with someone that was emotionally abusive or financially scamming them, all I can do is inform them and try to convince them to leave but I don't get to go and break them up. You can provide people with as much information as practical but at the end of the day, you are not in charge of them. This is Don Quixote behavior. The customer doesn't *want* to be saved.

Trekkerterrorist - My response was, 'No, they don't pay me enough to be a villain.'. And then everyone clapped?

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cranberryorange_ - Not everyone who buys mass gift cards does it for a scam and no one is obligated to tell you why they are doing it. Even if it's illegal, you can't get in legal trouble for selling them. It's literally your job. I once bought 15 gift cards for teacher appreciation week. Y'all treat ppl like criminals over something that is none of your business. Explain gift card scams, and if they say no then ring them up and move on. I mean honestly. Yta.

Edit to add OP is not an AH for trying to protect the customer. OP is an AH for deciding the customers answer wasn't good enough, as if scams are the only reason gift cards are purchased. 'personal use' is an extremely common term and it does not mean it was for a scam. It means it's none of your business.

ScienceNotKids - YTA and you aren't some hero just because you refused to sell someone something.

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RyotsGurl - I’m going against the majority. NTA I worked service desk at Walmart for 3 years. When the scams with gift cards became more frequent, they made us print out questions to ask. If it’s over a certain amount, or if it’s multiple higher dollar gift cards. Three $500 visa gift cards is a scam happening.

If it wasn’t, he should’ve been able to answer simple questions and not give the exact wording the scammers tell him to use. If we weren’t comfortable selling gift cards because we thought it was a scam, we called a manager and they did it under their numbers. EDIT: y’all do not need to give awards for this! Thank you! I was really just giving a bit more background about the situation from someone who was trained for it.

junktrunk801 - Not sure what country you work in but I’m actually surprised at all the a**hole comments. I used to work in a big pharmacy and every quarter we would be tested on gift card scams and directed to never sell them to a customer if you even have an inkling of suspicion. Because ultimately, if they were scammed, the customer loves to come back to the place that sold the cards to them and try to sue.

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My pharmacy also got pennies on every dollar for gift card sales so it’s of no real benefit to sell them. We could actually lose our jobs if it DID turn out to be a scam and you were the one to sell it to them. Also really strange a manager wouldn’t be able to ring it up on her own till. She’s the manager. She should have more capabilities than a non manager.

[Reddit User] - YTA you don't even it's a scam, and he didn't tell you what they were for because quite frankly, it's not your f**king business, you got fired because you chose to assume s**t.

Razzmatazz_Certain - YTA. Maybe it wasn't a scam, and he just didn't want to tell you his reason for purchasing the cards. Your manager approved the transaction, and you still refused. I returned a basketball goal a few hours after I bought it because one of the poles was bent.

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The receipt, box, and all the pieces were together. The cashier was convinced I was a scammer and kept saying she wasn't comfortable giving me that much in cash( little over $200, and I paid in cash), so she called her manager. The manager looked at everything and said, “girl, give this lady her money and quit holding up the line.”

KiratheCat - Unpopular opinion but NTA. For the folks that don't work in retail, most places have limits on what you can and cannot load onto a gift card at any given time. Yes even during December when people are buying gift cards left, right and center. $500 on one vanilla is concerning but typically fine and wouldn't set off scam radars.

I'd just double check ID to credit card and call it a day. But $500 *each* on *three* Vanilla cards? 99.9% a scam and should be denied because the credit card is either stolen (I've had it happen before while I was working and thankfully I forgot to put the gift card in the bag with the other s**t they bought and the cops were able to track the guys down) or its a telemarketer scam.

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If its paid in cash that's not a problem, but when its that amount on a card for three gift cards is when it gets fishy. If you can stall out the sale until a manager can get on the scene or the scammer gives up then you should.

Holiday time is prime time for these types of scams because of all the Christmas Chaos, and its very easy for seasonal hires to get taken advantage of like this. If given the choice between getting reprimanded for denying the sale or getting fired for falling for a scam then I'll take my chances with the reprimand.

dtfiori - NTA. You did the right thing. This comment section is sad…

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These are popular opinions on Reddit, but do they cash out? Was this worker a scam-busting champ or a rule-defying rebel? Maybe they saved a soul—or just tossed a gig in the holiday rush.

What a shift from heck! A cashier’s scam suspicions—three $500 gift cards, a dodgy “personal use” line—sparked a standoff, a manager’s shove, and a bold exit from a minimum-wage gig. They tried to shield a customer, but lost the job, leaving us wondering: hero move or overreach? Reddit’s split—some cheer the guts, others jeer the meddling. Scams sting, but so does a pink slip. What would you do if you found yourself in a similar situation? Drop your take, tales, or tips below—let’s ring up this debate!

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