Office Worker Secretly Forwards Coworker’s Overflow Calls Straight to His Voicemail, Sparking a Management Meltdown

We all know that moment when a coworker starts treating your desk like their personal overflow bin. For one office professional, a simple request to stop the dumping turned into a covert operation in workplace boundaries.

Working in a small office of about twelve people, the original poster (OP) suddenly found herself becoming the unofficial backup for a colleague in an adjacent role. Without warning, he began handing out her extension to his clients, framing it as a harmless team effort. But when the extra workload began eating into her own time and her direct requests for him to stop were met with empty promises, she decided to take matters into her own hands.

She didn’t yell, and she didn’t complain—she simply set up an automatic forwarding rule. Curious how it all unfolded? Dive into the original story below to see how this office drama played out!

Office Worker Secretly Forwards Coworker's Overflow Calls Straight to His Voicemail, Sparking a Management Meltdown

AITA for starting forwarding my coworkers calls to his own voicemail after he kept routing his overflow to me without asking?

I work in a small office.

Maybe twelve people.

My coworker and I are in adjacent roles, similar enough that clients sometimes call either of us depending on who picks up.

About four months ago, he started giving out my extension as a backup without telling me.

I found out because clients would call me and say things like, "Oh, he said to reach you if he was unavailable." I mentioned it to him once, and he...

I said I kind of did mind, actually.

He said it was not a big deal, we were a team, it was just calls.

The invisible burden had officially crossed the line from a mild annoyance to a genuine disruption of her daily tasks.

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It kept happening.

I would get three or four redirected calls a week on top of my own workload.

Some of them were time-consuming.

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None of them were my accounts.

I asked him again to stop.

He said he would try to be more thoughtful about it.

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Nothing changed.

So a few weeks ago, I set up a forwarding rule.

Anything that came through to me from his clients during his core hours, I quietly forwarded to his own voicemail.

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I did not tell him.

I did not make an announcement.

I just stopped being the landing pad.

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He figured it out after about a week when a couple of clients mentioned they had not been able to reach anyone.

He came to my desk pretty annoyed and said I was dropping balls on purpose and making him look bad.

I said I was not dropping anything.

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I was just not picking up things that were not mine.

He went to our manager saying I was being uncooperative and creating tension in the office.

My manager asked me about it. I explained the whole situation, and she said she understood my frustration but that the forwarding thing was a bit much and I should...

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AITA?

While OP’s technical trick might seem like a cheeky way to handle a lazy coworker, this situation points to a much larger cultural shift in how we handle workload management. Across modern office environments, the line between being a team player and being taken advantage of has become increasingly blurred.

Learning to set boundaries at work is no longer just about protecting time; it has become essential for career survival. When colleagues engage in unauthorized task delegation, the resulting stress can significantly impact mental health and productivity. Establishing clear professional boundaries is critical to avoiding burnout.

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Instead of relying on passive-aggressive workarounds or waiting for a manager to intervene, employees should explicitly define their capacity. OP could have formally documented the redirected calls to demonstrate the exact time lost, presenting this data to the manager before setting up the forwarding rule. For anyone facing a similar toxic coworker dynamic, it’s wise to clearly state what you will and will not handle in writing.

Community Opinions

Reddit came in hot on this one—nearly unanimous in defending OP’s actions, with many dragging the manager for failing to lead.

u/Glittering_Role1658 My thought is...and if you had gone to the manager would she have corrected the issue or try to gloss over it.

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u/glowin_princesss he told clients to call you without asking and then acted surprised when you stopped covering for him. you did not drop his balls. you handed them back.

u/LoftyDreams7473 NTA. He dumped calls onto you so you volleyed them back. I'm pissed for you that the manager is trying to get you to be the "bigger person".

u/Gribitz37 Your manager needs to look into why the coworker can't keep up with his own work flow, and is pushing off his work onto you.

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u/BeautifulChaosEnergy Forward his calls to her and see how she likes it. I don’t think she realizes how many of his calls are going to you

u/lucyfussbudget1 Your manager needs a kick in the ass, not supporting you on this

u/TheYarnGoblin I mean, it is your boss’s job to handle situations like this. If your coworker is overly swamped because of increased traffic she needs to find him assistance or...

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u/pwolf1771  NTA and your manager is a bad leader she should have read him the riot act 

u/parity_bit_check_sum Since your manager wants you to escalte to her first, change that forwarding to her. A: it is literally es c alati g the issue to her per her...

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u/BigRedJeeper NTA - I can’t believe your manager sided with him…oh yeah I can!

u/101WaysToScrewUp He is being lazy and not wanting to do his job. So, he hands out your extension and then stops answering his phone. Which if he is at work,...

u/Careful_crafted Please correct the forwarding to go to the manager. Explain if you have to do his job you expect your pay to reflect this. NTA

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u/Old_Blue_Haired_Lady I think you did the right thing. It was better to seek forgiveness than permission.

u/Man-o-Bronze OK, so tell your manager that you’ll come to her first next time. And in the meantime, how are we correcting this situation? NTA

u/Amonette2012 I don't get how forwarding calls to someone who can't help is a good use of client time. He needs to be on top of his voicemail. After all,...

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A vocal few even suggested taking the malicious compliance a step further by redirecting the problem straight to the boss’s desk.

When a colleague repeatedly ignores your polite requests, finding a way to protect your own workday productivity can feel like navigating a minefield. The manager’s reaction certainly added another layer of frustration to an already tense workplace conflict.

Do you think OP’s silent forwarding rule was a stroke of genius, or did the manager have a point about escalating the issue first? And how would you handle a coworker who treats your desk like their personal overflow bin? Share your hot take below!

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